Perguntas frequentes
How does the rental process work?+
Choose your event dates, browse the catalog, and add the pieces you need to your cart. After submitting the request, our team confirms availability and price and contacts you to finalize the order.
Do I need to pay when I submit a request?+
No. Submitting a request does not require payment. Our team confirms availability and the final price, then shares payment details with you.
Can I pick up the order myself or is delivery included?+
Both options are available: pickup at our warehouse, or delivery to your address, with or without setup and teardown by our crew.
What happens if an item is unavailable for my dates?+
The catalog only shows quantities actually available for the dates you select. If a piece sells out, it disappears from the available stock for those dates so you avoid ordering something we cannot deliver.
How can I check the status of my order?+
After submitting a request, you receive a link to a status page where you can follow your order at any time. If you have an account, you can also see all your orders in "My orders".